RETURNS POLICY

Last updated: 6th January 2026

This policy applies to all purchases made from DKSTYLES (“we”, “us”, “our”), a UK-based business.

Please read this policy carefully before placing an order.

CUSTOM WIGS & PREORDER WIGS

All custom-made and pre-order wigs are produced to the customer’s chosen specifications, including head measurements.

Under Regulation 28(1)(b) of the Consumer Contracts Regulations:

Custom-made or personalised goods are exempt from the right to cancel

Therefore:

No refunds, cancellations, or returns are permitted on custom or pre-order wigs
Customers must carefully review product descriptions and measurement guides before purchasing

By placing an order, you confirm acceptance and acknowledge this exemption.

HAIR EXTENSIONS, LACE CLOSURES & FRONTALS

Due to their hygiene-sensitive nature, the following items are exempt under Regulation 28(3)(a):

Hair extensions
Lace closures and frontals

Once supplied, these items are:

Non-returnable
Non-refundable

This applies whether the item has been opened or remains unused.

DIGITAL PRODUCTS

Digital products are exempt from cancellation once access or download has begun, in accordance with Regulation 37. This includes:

Ebooks
Tutorials
Online courses
Masterclasses

By purchasing digital products, you:

Consent to immediate supply
Acknowledge that your right to cancel is lost once access is provided

If you experience delays accessing digital content, please contact us at contact@dkstyles.co.uk for assistance.

WHOLESALE ORDERS

All wholesale purchases are:

Pre Ordered
Custom

As such:

Wholesale orders are non-refundable, non-returnable, and non-cancellable once payment is made.

This is in line with the custom goods exemption under UK consumer law.

FAULTY OR INCORRECT ITEMS

If an item is faulty, damaged prior to dispatch, or incorrect due to our error, your statutory rights under the Consumer Rights Act 2015 apply.

If we confirm fault, we may offer:

An exchange, or
Store credit

To report an issue, you must contact us within 48 hours of delivery providing us with the following:

Your order number
Clear photos or video evidence

EXCHANGES & RETURNS

Where legally permitted, exchanges or returns may be offered at our discretion.

If approved:

The customer is responsible for return postage
Items must be unused, unaltered, and in original condition
Tracked postage is strongly recommended

Failure to meet these conditions may result in refusal of the return.

SHIPPING LIABILITY

We are not responsible for:

Damage caused by customer misuse or improper handling
Loss, delay, or damage caused by postal or courier services
Incorrect delivery details provided at checkout

Risk passes to the customer once the order has been dispatched.

STORE CREDIT

Where store credit is issued:

It is non-transferable
It has no cash value
It must be used within the specified timeframe

DKSTYLES

📧 contact@dkstyles.co.uk

🌐 www.dkstyles.co.uk

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